flower

Terms & Conditions

When buying at Flores de Altura Panama you agree to the following terms and conditions:


CUSTOMER PHONE: (+507) 225-5368 (+507) 225-5369 Monday through Saturday from 8:00 am to 6:00 pm.


PRODUCTS OFFERED



The floral arrangements are hand-made and therefore can never be two identical arrangements. Professional florists strive to make your order is as similar to the picture you have chosen. The floral compositions that appear on this website, by their nature perishable and seasonal products, may vary its composition, structure, color and content of the flowers used, due to the existence of stock sometimes limited, seasonal flowers and forms working in different locations both in Panama City and the interior of the country. It is clarified that the photographs presented in this site are illustrative only. However, it is guaranteed that the price the customer pays will always flowers included in the final composition of the product.


DELIVERY OF ORDERS



The cost of service delivery will have a surcharge depending on destination. Orders are delivered at the place designated in the order form at the indicated times (as long as an Act of God not prohibited). Not found in the recipient's delivery address, flowers Height reasonably attempt to locate the recipient (using the phone number provided for this purpose), customer contact, or deliver the order to a third party (receptionist, security guard, neighbor , etc.); and call for proof of delivery we signed. In case of failure to make delivery of the product to anyone, it returns to the flower shop. To be sent again, the customer must pay the shipping cost again.


Having indicated a wrong delivery address, Flores de Altura Panama make a reasonable locate (phone or email) to the customer or the recipient attempt to rectify the delivery address details. In case we can not locate the customer, due to the perishable nature of the products, the order shall also be charged to the customer. Deliveries on Sundays and holidays, may carry an extra charge.


DAY AND TIME DELIVERY



For orders in Panama City: the deliveries will be made on the day specified by the customer, provided that a 4 hour time slot for delivery. For deliveries on the same day, they must be paid before 2:00 pm (these times may vary depending on the amount of back orders and availability of distributors). Deliveries are made Monday to Saturday from 8:30 am to 5:00 pm and Sunday from 10:00 am to 2:00 pm These times may vary for shipments within the country or abroad.

Saturdays, Sundays and holidays, or business days may be an extra shipping cost.


Monday to Friday: Orders placed before 2:00 pm (in Panama) will be shipped the same day.

Orders placed after 2:00 pm must have a confirmation from Flores de Altura Panama confirming that can be done the same day shipping, otherwise it will be shipped the next business day.


Saturday: Orders placed before 12:00 pm will be shipped the same day. Orders placed after 12:00 pm must have a confirmation flowers Height confirming that can be done the same day shipping, otherwise it will be shipped the next business day.


For orders within the country: worth the same conditions as in the previous section, except that in some localities florists close at lunch time and also Saturdays and / or Sundays.


For international orders: must contact us to give you more details and information delivery. We recommend ordering at least 5 days in advance.


About the Premium Service: Panama City, for an additional $ 15.00 you can change the time slot of delivery by a specific time (with a tolerance of + / - 15 minutes). The Premium Service may not be available in certain specified dates. Importantly, facing force majeure (bad weather, cuts traffic, accidents, lack of distributors, problems with the order, or insufficient to process and ship the order term), the Premium service can not be completed, leaving Flores de Altura exempt from any liability.


Flores de Altura Panama make every effort to deliver the order at the designated time, however, for reasons beyond our control, it is possible that the schedule is not met, leaving Flores de Altura Panama exempt from any liability.


Flores de Altura Panama takes great care orders and especially during festive dates, it is important that you make your order in advance to coordinate timely delivery of your order. Also, announce specific shipping schedules as festive dates approach.


The payment will be made by Credit Card, Western Union, Credit, Bank transfer, in our offices in cash, Paypal or upon delivery (the latter may have additional cost). The order must be paid prior to delivery. Orders will not be provided when the collection has been denied. Also no orders are delivered when the use of the card is fraudulent, or when it is suspected. Once the order made by the user, this can not cancel when your process is running.


CLAIMS



In the event of a claim or incident can contact our customer service department on the phone (+507) 225-3852 Monday through Saturday from 8:00 am to 5:00 pm. Claims will be considered if made until 72 hours after the delivery date. Flores de Altura Panama will not be responsible for orders that have been made with incorrect or incomplete information. If the complaint is justified, a new order or action to proceed will be made.


SYSTEM FAILURE



Flores de Altura Panama is not responsible for any damage, injury or loss of data caused by the user system failures, server or the Internet. Flores de Altura Panama shall not be liable for any viruses that may infect the User's computer as a result of accessing, using or examining your website or following any transfer of data, files, images, text, or audio contained therein.


Users may not impute liability by virtue of loss resulting from technical difficulties or system failures or Internet. Flores de Altura Panama does not guarantee access and continuous or uninterrupted use of our site. The system may eventually become unavailable due to technical difficulties or Internet failures, or any other circumstance beyond Flores de Altura Panama; in such cases will seek to restore as quickly as possible without any fault why some responsibility.


GUARANTEES



All our products are guaranteed. Changes will be accepted within 24 hours of receiving the product. If the product arrived in poor condition, Flores de Altura Panama will pick at the address where the delivery was made and exchanged for the same product in excellent condition within 4 hours of receiving the order exchange.


CONFIDENTIALITY



The data requested are required to fill orders received from our customers. This information will never be disclosed to third parties or used for other purposes to fill the orders received or post notices of promotions periodically if the customer would have indicated. The data are incorporated at the base of Flores de Altura Panama data, with appropriate treatment of confidential data.

WhatsApp Chats

Hi! Do not hesitate to contact us if you have any problem with your purchase or any inquiry. Click here below to chat with one of our WhatsApp representatives.